Scan123 is constantly freezing after pressing Scan File button

We recommend enabling Native Interface on workstations experiencing intermittent freezing when pressing Scan.

To do this, please log into the Scan123 Scan Client > (if your Scan123 is frozen from the previous session and you cannot select Tools, please force close Scan123 using the Task Manager in Windows) > Select Tools Menu > Select Native Interface. Please go back into the Tools Menu to verify there is a check-mark next to that option, if there is then it is enabled. Please see the image below.

This option enables the use of the Scanner's native interface and uses a more direct connection. The only difference will be an extra pop-up screen after pressing Scan. All you will need to do is press the Scan button on the pop-up screen or press Spacebar once more to continue Scanning like normal.