When items are not separating correctly due to separation parameters not being met or when items are split incorrectly, the manual method can assist in correcting those.
Manual Separation (creating split)
1. Locate and Right click first page document needing to be separated.
2. Select "Split Doc". This will create a separation above the item. Repeat for other items needing separation as well.
Video of Process:
Merge (removal of separation)
1. Locate document needing to be merged together (the first page under the separation line) and Right Click.
2. Select "Merge Doc". This will remove the separation line above to merge them together again.
NOTE: If unaware of the cause, please also reach out to support to verify the cause for the separation not to occur.
Video Process of Separating and Merging