I am receiving Error Code (DS42019) - Communication Failed and I cannot Scan.

This error occurs when there is an communication issue with your computer and scanner.

This will require a computer Restart to force reset the connection on your computer. On your workstation, please select the Restart option instead of the Shutdown option on your PC. Please see the image below. Using the Shutdown option does not guarantee a full shutdown on Windows 10 and up and we do not recommend using that option to resolve this.



After the restart, if the same error is occurring, please attempt to switch the USB connection of the Scanner into a different USB Slot. If no slots are available, please switch USB slots with another one in use.